🏦 About Finery Markets
Finery Markets is an institutional-grade ECN platform revolutionizing OTC trading for prime brokers, banks, and exchanges. Our non-custodial technology enables seamless electronic execution and post-trade settlement for crypto and traditional assets.
✨ The Role
As a Client Success Manager, you’ll bridge finance and tech to onboard and grow institutional clients (hedge funds, brokers, custodians). You’ll:
- Demo the platform to C-level execs and trading desks.
- Troubleshoot API integrations (REST, WebSocket, FIX) hands-on.
- Drive upsells by aligning our tech with clients’ liquidity needs.
This is a hybrid role for a fintech-savvy problem solver who thrives in fast-paced markets.
🎯 Key Responsibilities
1. Client Onboarding & Support
- Guide clients through API integration using logs, keys, and docs.
- Debug issues – from connectivity glitches to settlement workflows.
2. Revenue Growth
- Identify upsell opportunities (e.g., new asset classes, prime services).
- Use Excel modeling to showcase cost savings/liquidity benefits.
3. Process Optimization
- Improve client docs and feedback loops with Product/Engineering.
- Streamline trading ops for high-volume institutions.
🔍 Who We’re Looking For
✅ Must-Have Skills:
- 3+ years in fintech/crypto (OTC, prime brokerage, or exchange ops).
- API fluency – you’ve worked with REST/WebSocket/FIX protocols.
- Institutional mindset – understand traders’ P&L drivers.
- Excel mastery – model trading flows and fee structures.
✅ Nice-to-Haves:
- Coding/scripting skills (Python, SQL).
- Experience with settlement systems (DvP, atomic swaps).
🌟 Why Join Finery?
- Shape the infrastructure of institutional crypto trading.
- Work with tier-1 clients – hedge funds, brokers, custodians.
- Competitive compensation + performance bonuses.
- Remote flexibility with global team collaboration.
Interview Process
- Case Study (60min): Troubleshoot a mock API integration issue.
- Trading Flow Deep Dive (45min): Model OTC cost savings in Excel.
- Culture Fit (30min): Align with Finery’s client-first ethos.
Stand Out By:
- Explaining how you’d onboard a hedge fund resistant to API migration.
- Sharing war stories from past fintech integrations.
- Demonstrating Excel skills (e.g., liquidity spread analysis).
“We’re not just a platform – we’re the pipes moving institutional crypto.” – Finery Team
