Head of Investor Relations & Customer Success

Company: Solstice Lab

Remote

Experience Level

Salary

Competitive Base (Fiat/Crypto) + Tokens + Performance Bonuses

📝Job Description

🔐 About Solstice Labs

Solstice Labs is a Swiss-based DeFi powerhouse (backed by Deus X Capital, $1B+ AUM) building institutional-grade products:

  • Solana-native stablecoin + democratized yield protocol (Launching H2 2025).
  • Subsidiary: Solstice Staking AG – $1B+ assets secured, 9,000+ validators, 100% uptime, 100% renewable energy.
  • Mission: Bridge institutional liquidity and DeFi via regulated, high-performance infrastructure.

✨ The Role

As Head of Investor Relations & Customer Success, you’ll be the face of Solstice to hedge funds, family offices, and crypto-native institutions. Your playbook:

  • Onboard whales: Streamline KYC → capital deployment for institutional allocators.
  • Educate & retain: Translate stablecoin mechanics, staking yields, and governance into institutional-grade narratives.
  • Drive feedback loops: Turn investor insights into product upgrades (e.g., custody flows, reporting tools).

This is a hybrid role—equal parts client whisperer, DeFi educator, and ops-savvy problem solver.

🎯 Key Responsibilities

1. Investor Onboarding & Growth

  • Own end-to-end onboarding (KYC/AML, wallet whitelisting, fund flows).
  • Represent Solstice at capital allocator forums and governance discussions.

2. High-Touch Communication

  • Deliver performance briefings, yield analytics, and tailored market insights.
  • Act as Tier-1 support for institutional inquiries (technical + financial).

3. Operational Excellence

  • Reconcile daily/weekly investor balances, ensuring data consistency.
  • Refine internal controls and workflows as the platform scales.

🔍 Who We’re Looking For

Must-Have Skills:

  • 4-7 years in investor relations, crypto trading ops, or institutional CS (DeFi/FinTech preferred).
  • Deep DeFi fluency: Stablecoins, custody flows, Solana/Ethereum staking dynamics.
  • Tools mastery: CRM platforms, blockchain explorers, Notion, data dashboards.
  • Elite communicator: Can explain slashing risks to a CFO and debug a MetaMask wallet.

Nice-to-Haves:

  • Exposure to crypto fund operations or structured products.
  • Existing network in family offices/hedge funds.

🌟 Why Join Solstice Labs?

  • Backed by Deus X: Tap into a $1B+ ecosystem of capital and partners.
  • Build the future: Shape products bridging TradFi and DeFi.
  • Crypto-native perks: Token allocations + fiat/crypto payroll options.

Global team: Remote-first with conference travel and Deus X network access.

Interview Process

  1. Case Study (60min): How would you onboard a $50M hedge fund to our stablecoin?
  2. Cross-Functional Deep Dive (90min): Meet product, legal, and staking teams.
  3. Culture Fit (45min): Align with our values (precision > hype).

Stand Out By:

  1. Auditing Solstice’s current investor materials with 3 improvement ideas.
  2. Explaining how you’d pitch Solana-native yield to a skeptical CIO.
  3. Sharing a time you translated technical DeFi concepts for non-crypto audiences.

“We’re not just validators—we’re the bridge between Wall Street and crypto.” – Solstice Team



Skills and Expertise

Institutional DeFi Stablecoins Investor Relations Solana Staking

Rating

5
Stablecoin Institutional Crypto Hiring DeFiJobs Crypto Careers
EVE AI Waitlist